P&C · Life · Benefits · Specialty
Protect Every Renewal. Automatically.
Your book of business is your most valuable asset. Stop letting renewals slip, documents pile up, and service requests bury your team. Let AI handle the admin while your people handle relationships.
The Hidden Cost of Manual Operations
Your agency management system tracks policies. But who's managing the communication that keeps clients?
Renewals Slipping Through
Policies expire because nobody reached out in time. Each lost renewal is 6-12 months of premium revenue gone. Re-acquiring that customer costs 5-7x more than retaining them.
Document Chaos
Applications, endorsements, COIs, dec pages scattered across email, portals, and filing cabinets. Your team spends hours hunting for documents instead of serving clients.
Email Overload
CSRs drown in inbox messages. Service requests, billing questions, and certificate requests all mixed together. Priority items get buried under routine noise.
Staff Burnout & Turnover
Good people leave because they spend 80% of their time on admin tasks they didn't sign up for. Recruiting and training replacements costs $15-25K per hire.
5 Workflows That Protect Your Book of Business
Built for insurance operations. Every workflow understands policy timelines, document requirements, and client communication preferences.
Service Request Triage
AI classification in < 30 secondsIncoming emails and messages are automatically classified: policy change, billing question, claim inquiry, certificate request, or new business opportunity. Each routes to the right person with the right priority.
Renewal Outreach
90-day automated renewal sequence90 days before expiration: personalized outreach begins. 60 days: coverage review offered. 30 days: urgency messaging with easy renewal steps. Unresponsive clients escalate to their agent for a phone call.
Document Collection
3-touch automated collectionNeed a driver's list, loss runs, or signed application? The system sends the request, tracks completion, sends reminders at optimal intervals, and alerts staff only when manual follow-up is needed.
Status Updates
Proactive milestone notificationsClients asking 'where's my policy?' or 'what's the status of my claim?' get proactive updates before they even ask. Automated touchpoints at every milestone keep clients informed and reduce inbound calls.
COI Handling
Streamlined certificate workflowCertificate of Insurance requests are captured, verified against policy details, and routed for issuance. Requestors get status updates automatically. Holders receive renewal certificates before expiration.
Real Scenarios. Real Difference.
These situations happen in every agency, every week.
The Forgotten Renewal
A commercial client's general liability policy expires in 45 days. Their CSR is out on leave. The renewal is sitting in a spreadsheet nobody checks.
Policy lapses. Client discovers the gap when a contractor asks for a current COI. Client is furious. They shop the market out of principle. You lose a $12,000/year account.
90-day trigger fired on schedule regardless of staffing. Client received coverage review invitation. 60-day reminder sent with renewal terms. By day 45, the client has already confirmed renewal. CSR's absence never mattered.
Result: Zero renewals missed due to staffing gaps. 100% outreach coverage.
The Premium Audit Chase
Carrier needs a completed audit form from your client within 30 days. Client is a busy contractor who ignores emails.
Your CSR sends one email. Follows up a week later. Forgets. Carrier applies estimated premium surcharge. Client is hit with a $3,200 surprise bill and blames your agency.
Day 1: Friendly request with pre-filled form link. Day 5: Reminder with deadline context. Day 12: Text message follow-up. Day 18: Escalation to agent for personal call. Day 22: Final deadline warning. All touchpoints logged and tracked.
Result: 87% of document requests completed without manual staff intervention.
The COI Emergency
Client calls at 4:45 PM Friday. They need a certificate of insurance emailed to a general contractor by 5 PM or they lose a $200K project.
CSR scrambles to find the policy, verify coverage, generate the certificate, and email it. If they're already gone for the day, the client is out of luck until Monday.
Client's request is captured and classified as urgent COI. System verifies active coverage, prepares certificate details, and routes to the next available team member with all information pre-loaded. Even after hours, the request is queued as priority-one for first thing Monday with client notification of status.
Result: COI turnaround reduced from hours to minutes during business hours.
How We Compare
We don't replace your AMS. We add the intelligent communication layer your agency management system lacks.
Agency Management Systems
Applied Epic, Hawksoft, QQCatalyst
$150-500/mo per user
Marketing Automation
HubSpot, Mailchimp, ActiveCampaign
$50-500/mo
Virtual Assistants
Offshore VAs, Freelancers
$1,500-3,000/mo
NuStack One Engine for Insurance
Works alongside Applied Epic, Hawksoft, or any AMS. Adds AI-powered renewal outreach, service request triage, document collection, and proactive client communication—the layer your AMS was never built to handle.
Ready to Transform Your Operations?
Schedule your free operations assessment. We'll show you exactly how much time and revenue you're leaving on the table.